Policies - HIGHEST QUALITY STANDARDS

Our staff maintain the highest standards of quality and attention to detail so that your great designs come out just as you envisioned them!

 

PRICES

Prices are subject to change without notice.

 

SHIPPING

Orders will be shipped ground service, unless alternate arrangements are specified at the time of ordering. C.O.D. fees are applied to each box shipped.

 

DROP SHIPPING

There is $5.00 handling fee, in addition to freight charges, for each consignee address.

 

UNCLAIMED C.O.D. SHIPMENTS

Unclaimed or refused C.O.D. shipments are subject to all incurred freight charges, C.O.D. fees and 15% handling/restocking fee.

 

CONDITIONAL GUARANTEE

All merchandise is guarantee against material or workmanship defects. Patches & Labels Co. uses only the finest quality materials. However, due to the nature of the washing process, the color consistency and size specifications may vary slightly on garments washed separately. Our liability is limited to the value of our own products when use in any fibre or construction of garments. Due to our suppliers dye lots, we cannot guarantee shade consistency on repeat orders. Patches & Labels Co. has the right to make changes to improve quality of final design. Verify & proof the disk prior to production. Patches & Labels Co. will NOT be held responsible for embroidered garments. For any reasonable edit requests on digitizing service, unless the problems cannot be fixed by Patches & Labels Co. within a reasonable timing, there will be no refund or return, if Buyer would like to have anyone else to edit or redo the disk, please do it at your own expenses, Patches & Labels Co. will not response for the any of those costs.

 

TERMS

Orders canceled once productions have begun will be invoiced for all work started and/or completed and any costs incurred. C.O.D. cash, certified check or money order. (C.O.D. terms do not apply to US shipments). Visa/Master card are accepted. Net 30 days terms or C.O.D. company check is available with an approved credit application (financial information will be required). Please allow 10 business days for review. Accounts will be subject to a $20.00 charge for all N.S.F. check and terms will automatically be returned to C.O.D. cash, certified check or money order. Interest will be charged at a rate of 1.5% per month on all past due accounts. Cancellations or changes can only be accepted by writing. No verbal instruction will be accepted. The buyer further agrees to pay all collection and attorney fees that may be incurred by Law & Law Consultants, Inc. (trading as Patches & Labels Co.) as a result of non-payment.

 

RETURNS

Discrepancies (shortages, defects or incorrect merchandise) must be reported to the returns department within 15 business days upon receipt of merchandise. Claims submitted after this time period will not be accepted. Any return has to be with the original packaging and send back to the shipper by courier marked "Freight Prepaid". Returned merchandise is subject to a 15% restocking fee. A credit memo will be issued upon receipt of returned merchandise. It is the customer's responsibility to have all products inspected to ensure it is the correct merchandise as ordered before imprinting. Patches & Labels Co. will not assume responsibility after garments have been imprinted. No cancellation or return on digitizing services.

 

SPECIAL ORDERS & CUSTOM MANUFACTURING

Returns will not be accepted for any special or custom orders. A 30% deposit is required for special and custom orders before production begins.

PRICES

Prices are subject to change without notice.

 

SHIPPING

Orders will be shipped ground service, unless alternate arrangements are specified at the time of ordering. C.O.D. fees are applied to each box shipped.

 

DROP SHIPPING

There is $5.00 handling fee, in addition to freight charges, for each consignee address.

 

UNCLAIMED C.O.D. SHIPMENTS

Unclaimed or refused C.O.D. shipments are subject to all incurred freight charges, C.O.D. fees and 15% handling/restocking fee.

 

CONDITIONAL GUARANTEE

All merchandise is guarantee against material or workmanship defects. Patches & Labels Co. uses only the finest quality materials. However, due to the nature of the washing process, the color consistency and size specifications may vary slightly on garments washed separately. Our liability is limited to the value of our own products when use in any fibre or construction of garments. Due to our suppliers dye lots, we cannot guarantee shade consistency on repeat orders. Patches & Labels Co. has the right to make changes to improve quality of final design. Verify & proof the disk prior to production. Patches & Labels Co. will NOT be held responsible for embroidered garments. For any reasonable edit requests on digitizing service, unless the problems cannot be fixed by Patches & Labels Co. within a reasonable timing, there will be no refund or return, if Buyer would like to have anyone else to edit or redo the disk, please do it at your own expenses, Patches & Labels Co. will not response for the any of those costs.

 

TERMS

Orders canceled once productions have begun will be invoiced for all work started and/or completed and any costs incurred. C.O.D. cash, certified check or money order. (C.O.D. terms do not apply to US shipments). Visa/Master card are accepted. Net 30 days terms or C.O.D. company check is available with an approved credit application (financial information will be required). Please allow 10 business days for review. Accounts will be subject to a $20.00 charge for all N.S.F. check and terms will automatically be returned to C.O.D. cash, certified check or money order. Interest will be charged at a rate of 1.5% per month on all past due accounts. Cancellations or changes can only be accepted by writing. No verbal instruction will be accepted. The buyer further agrees to pay all collection and attorney fees that may be incurred by Law & Law Consultants, Inc. (trading as Patches & Labels Co.) as a result of non-payment.

 

RETURNS

Discrepancies (shortages, defects or incorrect merchandise) must be reported to the returns department within 15 business days upon receipt of merchandise. Claims submitted after this time period will not be accepted. Any return has to be with the original packaging and send back to the shipper by courier marked "Freight Prepaid". Returned merchandise is subject to a 15% restocking fee. A credit memo will be issued upon receipt of returned merchandise. It is the customer's responsibility to have all products inspected to ensure it is the correct merchandise as ordered before imprinting. Patches & Labels Co. will not assume responsibility after garments have been imprinted. No cancellation or return on digitizing services.

 

SPECIAL ORDERS & CUSTOM MANUFACTURING

Returns will not be accepted for any special or custom orders. A 30% deposit is required for special and custom orders before production begins.

 

ALL RIGHTS RESERVED © PATCHES & LABELS CO.

60 West Wilmot St, Richmond Hill, ON L4B 1M6

(905) 881-2180